Childrens Bookstore
Store Policies
Customer Care
It is our privilege to handle replacing defective products with the greatest customer care. If a product is defective customers have 12 hours from the delivery to request a return if purchased from our site.
Shipping FAQ's
Q: Do you offer worldwide shipping?
A: Yes, we're excited to offer worldwide shipping for all our physical books! We want "The Santa Clause Chronicles" to spread Christmas cheer globally.
Q: How long does shipping typically take?
A: Shipping times vary depending on your location. For domestic orders within the US, expect delivery within 3-5 business days. International orders usually take 7-14 business days. During peak holiday seasons, please allow for potential delays.
Q: Can I track my order?
A: Absolutely! Once your order ships, we'll send you a confirmation email with a tracking number. You can use this to monitor your package's journey right to your doorstep.
Q: Are there any additional costs for international shipping?
A: While we do our best to keep costs down, international shipping rates vary based on destination. Any applicable customs fees or taxes are the responsibility of the recipient.
Return FAQ'S
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If you receive a defective product, please contact us within 24 hours of delivery. We'll be happy to arrange a replacement or refund.
Q: How do I initiate a return?
A: If you've received a defective item, please email us at [insert customer service email] within 24 hours of delivery. Include your order number and a brief description of the issue. We'll guide you through the next steps.
Q: Can I return a book if I change my mind?
A: Due to the nature of our products, we generally don't accept returns for change of mind. However, if you have concerns about your purchase, please reach out to us, and we'll do our best to assist you.